Pharmacy Customer Service Associate

Walgreens; Prospect Heights (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare retail seeks a customer-focused individual to enhance customer experience and support pharmacy operations. Responsibilities include engaging customers, processing transactions, and maintaining store standards. Ideal candidates will possess strong interpersonal skills and relevant certifications.

Qualifications

• Must maintain PTCB or relevant state certification through ongoing training.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers by greeting and assisting with products.
• Operates cash register and processes transactions.
• Supports pharmacy operations and maintains inventory.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Operates the cash register, processes transactions, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions. Assists with pricing and stocking as directed by management.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow. Reports prescription errors immediately and complies with pharmacy policies and legal requirements.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like tobacco and alcohol.
• Constructs and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with product placement and stock rotation, ensuring proper handling of food items and perishables.
• Operates store systems and equipment effectively.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, adheres to company policies, and fosters respectful coworker relationships.
• Completes additional tasks and special assignments as directed.

Training & Personal Development

• Maintains PTCB certification or relevant state certification through ongoing training and continuing education.
• Participates in training sessions, acquires necessary credits, and stays updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.