Pharmacy Customer Service Associate

Walgreens; Homewood (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated individual to enhance customer experience and support operations. The role involves engaging with customers, handling transactions, and assisting pharmacy staff. Ideal candidates will possess strong customer service skills and be flexible with their working hours. This position offers opportunities for personal development and training.

Qualifications

• Must be fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and maintains store cleanliness and standards.
• Assists pharmacists with prescription processing.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and expectations for the role. However, it can be improved by enhancing its formatting for better readability and organization, and by removing some repetitive or overly detailed information that may not be necessary for a general overview.

Here's a refined version with improved structure and clarity:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices, including interpersonal habits and Walgreens service traits, to deliver a delightful customer experience.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and trade-up or companion products.
• Handles transactions, including registering sales, processing returns, refunds, and exchanges.
• Maintains store cleanliness, inventory, and merchandising standards.
• Assists pharmacists with prescription processing, inventory management, and compliance with pharmacy laws and policies.
• Supports pharmacy and store team with clerical tasks and inventory activities.
• Provides customer service in the photo area and handles web order pick-ups.
• Ensures store appearance and safety standards are met.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Qualifications

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.