Pharmacy Customer Service Associate

Walgreens; Park Ridge (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector seeks a Customer Service Associate to enhance customer experiences. The role involves assisting customers, managing transactions, and supporting pharmacy operations. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence. Flexibility in working hours is essential.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, processing returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and updates records. Checks in and prices merchandise as directed.
• Supports pharmacy operations by assisting with entering patient and drug information, filling prescriptions, verifying medications, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party prescription claims, and performs clerical duties as assigned.
• Supports pharmacy inventory activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains promotional displays and completes store resets as directed.
• Assists with food product placement, stock rotation, and inventory management.
• Operates store systems and equipment effectively.
• Provides photo area services, including passport photos and promotional products.
• Manages web order pick-up processes and ensures timely delivery to customers.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.