Pharmacy Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Customer Service Associate to provide exceptional service and support pharmacy operations. The role involves assisting customers, managing transactions, and ensuring compliance with regulations. Ideal candidates will maintain PTCB certification and demonstrate strong communication skills.

Qualifications

• Fluent in English; willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Assists the pharmacist under supervision using pharmacy systems.
• Handles transactions, including voids, returns, refunds, and exchanges.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Service

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.

Pharmacy Assistance

• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Engagement

• Greets customers and patients, offers assistance, resolves issues, and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides fast, friendly, and efficient service; recommends products and assists in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges; assists customers with OTC products.
• Maintains cleanliness and organization of counters and shelves; manages inventory and pricing.
• Supports pharmacy operations: entering patient and drug info, filling prescriptions, verifying medications, and checking for interactions.
• Reports prescription errors immediately; adheres to pharmacy policies and quality standards.
• Handles non-urgent phone calls; processes third-party claims; supports inventory management and store display setups.
• Ensures compliance with laws regarding regulated products; maintains store appearance and cleanliness.
• Provides photo services and web order fulfillment; supports store maintenance and policy adherence.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Fluent in English; willing to work flexible hours, including evenings and weekends.