Pharmacy Customer Service Associate

Walgreens; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a dedicated customer service professional to enhance the customer experience. The role involves engaging with customers, managing transactions, and supporting pharmacy operations. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence, with flexible availability for shifts including evenings and weekends.

Qualifications

• Maintains PTCB certification and completes required training.
• Flexible working hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and maintains cleanliness of the store.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Fluency in English

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Performs pricing and merchandising duties as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying accuracy, and checking for interactions. Assists pharmacists with workflow and scheduling.
• Reports prescription errors immediately and complies with pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes third-party prescription claims and performs clerical tasks as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and manages claims related to inventory discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays and assists with product resets and revisions.
• Assists with food product separation and stock rotation, following safety and quality standards.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pick-up and delivery responsibilities.
• Maintains store cleanliness and appearance, and supports overall store maintenance.
• Adheres to company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

Additional requirements include:

• Fluency in English (except in Puerto Rico).
• Flexible working hours, including evenings and weekends.