Pharmacy Customer Service Associate

Walgreens; Auburndale (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and ensure satisfaction. This role involves engaging with customers, managing transactions, and supporting pharmacy operations under supervision. The ideal candidate will possess strong communication skills and a commitment to service excellence, ensuring a friendly and efficient shopping experience. If you thrive in a dynamic environment and are passionate about customer service, this position offers a rewarding opportunity to contribute to a positive community experience.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register and manages inventory.
• Supports pharmacy operations and ensures compliance with policies.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of responsibilities and requirements, but its formatting and focus could be improved for clarity and readability.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions at the cash register, including cash collection, refunds, exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with pricing and merchandising.
• Supports pharmacy operations under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and adheres to pharmacy policies and the Quality Improvement Program.
• Follows all policies regarding Good Faith Dispensing and complies with pharmacy codes of conduct.
• Manages telephone inquiries, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management activities and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products and maintains store displays and product placement.
• Provides customer service in the photo area and manages web pick-up responsibilities.
• Supports store cleanliness and maintenance, and maintains respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.