Pharmacy Customer Service Associate

Walgreens; Hingham (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the pharmacy sector is seeking a Customer Service Associate. The role involves delivering exceptional customer experiences, assisting pharmacists, and managing transactions. Ideal candidates will be fluent in English and willing to work flexible hours.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist using pharmacy systems.
• Handles transactions and maintains store appearance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and to process prescriptions, in accordance with regulations.

Customer Engagement

• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides fast, friendly, and efficient service; recommends products and assists customers in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists customers in the OTC aisle.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing.
• Supports pharmacy activities such as entering patient and drug info, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately, complies with pharmacy policies, and maintains confidentiality and legal compliance.
• Handles non-urgent phone calls, processes third-party claims, and supports inventory management activities.
• Ensures compliance with laws regarding regulated products, constructs displays, and assists with product placement and stock rotation.
• Provides photo services, manages web order pickups, maintains store appearance, and adheres to company policies.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional Requirements

• Fluent in English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.