Pharmacy CX Specialist — Patient Care & Support

Belmar Pharma Solutions; Odessa (FL); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off and holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions seeks a Customer Experience Technician to deliver superior customer service in a fast-paced environment. You will handle high-volume calls, manage data entry, and support patient care while upholding confidentiality standards.

The role emphasizes accurate order processing, coordination with providers, and adherence to pharmacy regulations to ensure exceptional patient experiences.

Qualifications

• High School Diploma or equivalent.
• Current tech certification or state registration as required by the state of employment.
• Excellent customer service skills and empathy.
• Excellent communication, listening, and attention to detail.
• Ability to identify problems and recommend solutions.
• Experience with Microsoft Office products, data entry, email, internet.
• Good math skills are essential.
• Enjoy working in a team environment.
• Prior experience working in a retail pharmacy preferred.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input all information into the company's dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent customer service.
• Process refill requests from patients and provider’ offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain compliance with the Company’s patient confidentiality requirements.
• Follow all policies and procedures set forth by Company.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Phone support

Microsoft Office

Email management

Internet proficiency

Mathematical skills

Team player

Education

High School Diploma or equivalent

State-required tech certification/registration

Tools

Microsoft Office

Job description

Belmar Pharma Solutions seeks a Customer Experience Technician to deliver superior customer service in a fast-paced environment. You will handle high-volume calls, manage data entry, and support patient care while upholding confidentiality standards.

The role emphasizes accurate order processing, coordination with providers, and adherence to pharmacy regulations to ensure exceptional patient experiences.