Pharmacy Customer Experience Specialist

Belmar Pharma Solutions; Madison (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) with 5% match

Paid time off

Holidays

Referral bonuses

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior customer service and support for patient care. The role handles high-volume calls, data entry, and coordination with providers while maintaining compliance with pharmacy regulations.

Focus is on accurate data entry, friendly patient interactions, and accurate processing of prescriptions and refills within established policies.

Qualifications

• Pharmacy technician certification/registration required by state.
• High school diploma or equivalent.
• Strong customer service, empathy and communication skills.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal, and written prescription orders.
• Input information into dispensing software.
• Charge credit cards and process transactions.
• Answer patient calls with excellent service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions.
• Call providers for refills.
• Maintain patient confidentiality and comply with policies.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Microsoft Office

Attention to detail

Team player

Empathy

Math skills

Education

High School Diploma

Pharmacy Technician certification/registration

Tools

Dispensing software

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to provide superior customer service and support for patient care. The role handles high-volume calls, data entry, and coordination with providers while maintaining compliance with pharmacy regulations.

Focus is on accurate data entry, friendly patient interactions, and accurate processing of prescriptions and refills within established policies.