Pharmacy Customer Care Specialist — Growth & Training

Talentify; Mexico (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify is seeking a customer-focused representative to support pharmacy-related inquiries and order processing. The role involves handling inbound/outbound calls, assessing product needs, and educating customers on products and services.

Responsibilities include documenting interactions, updating patient records, and ensuring accuracy of demographic data in the system. Training and collaboration with coworkers are important facets of this position.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer service

Communication

Documentation

Training support

Data entry

Problem solving

Education

High School Diploma or GED

Tools

Medical records software

CRM software

Job description

Talentify is seeking a customer-focused representative to support pharmacy-related inquiries and order processing. The role involves handling inbound/outbound calls, assessing product needs, and educating customers on products and services.

Responsibilities include documenting interactions, updating patient records, and ensuring accuracy of demographic data in the system. Training and collaboration with coworkers are important facets of this position.