Pharmacy Customer Care Specialist

Walgreens; Tennessee; On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens is seeking an experienced Pharmacy Customer Experience Associate to assist pharmacists, process prescriptions, and provide friendly, efficient checkout service. The role emphasizes adherence to pharmacy policies and customer care as part of daily operations.

Responsibilities include operating pharmacy systems, maintaining store standards, and supporting inventory and photo order services. Training and PTCB certification are encouraged and required for progression.

Qualifications

• Earns and maintains PTCB certification.
• Attends training and completes continuing education credits.
• Acquires knowledge of healthcare and pharmacy developments.

Responsibilities

• Assist pharmacists in dispensing prescriptions and maintain workflow.
• Process prescriptions and manage third-party claims.
• Provide courteous, efficient customer service at checkout.
• Maintain counters, shelves, and merchandising.
• Support Pharmacy Department on inventory and pharmacy workflow.

Skills

Customer service

Friendly demeanor

Team collaboration

Education

PTCB certification

Pharmacy technician certification

Tools

Pharmacy systems

Store systems

Picture Care Plus

Job description

Walgreens is seeking an experienced Pharmacy Customer Experience Associate to assist pharmacists, process prescriptions, and provide friendly, efficient checkout service. The role emphasizes adherence to pharmacy policies and customer care as part of daily operations.

Responsibilities include operating pharmacy systems, maintaining store standards, and supporting inventory and photo order services. Training and PTCB certification are encouraged and required for progression.