Pharmacy Customer Care Specialist

Walgreens; Litchfield (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in the United States seeks a Pharmacy Clerk/Customer Experience Associate to deliver courteous checkout service, assist the pharmacist under supervision, and help with pharmacy and store operations.

The role emphasizes patient safety, accurate prescription processing, inventory management, and strong customer service. Training and PTCB-related certification are valued, with flexible scheduling available.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience and PTCB certification.
• Prefer good math skills for filling prescriptions and accurate counts.
• Prefer good computer skills and knowledge of store inventory control.

Responsibilities

• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy and uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Provides customer service and resolves issues to ensure a positive experience.
• Handles calls not requiring pharmacist attention and supports pharmacy workflow.
• Supports inventory management and keeps displays tidy and stocked.

Skills

Fluent English reading/writing/speking

PTCB certification

Flexible schedule

Math skills

Job description

Walgreens in the United States seeks a Pharmacy Clerk/Customer Experience Associate to deliver courteous checkout service, assist the pharmacist under supervision, and help with pharmacy and store operations.

The role emphasizes patient safety, accurate prescription processing, inventory management, and strong customer service. Training and PTCB-related certification are valued, with flexible scheduling available.