Pharmacy Customer Care Specialist

Lincare Holdings Inc.; Riverton (WY); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Lincare Holdings in Riverton, WY seeks a patient-focused representative to handle inbound and outbound calls, educate customers on products and services, and enter orders accurately. You will verify demographics, review prescription details, and support team training while ensuring compliance with physician directives.

The role involves reading complex order documents, maintaining precise records, and collaborating with staff to resolve inquiries and improve customer satisfaction.

Competenze

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Mansioni

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record-keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assists with training of employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Follows oral and written instructions.

Conoscenze

Computer entry

Formazione

High School Diploma / GED

Descrizione del lavoro

Lincare Holdings in Riverton, WY seeks a patient-focused representative to handle inbound and outbound calls, educate customers on products and services, and enter orders accurately. You will verify demographics, review prescription details, and support team training while ensuring compliance with physician directives.

The role involves reading complex order documents, maintaining precise records, and collaborating with staff to resolve inquiries and improve customer satisfaction.