Pharmacy Care Customer Service Specialist

Lincare Holdings; Watterson Park (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Lincare Holdings is seeking a detail‑oriented representative to communicate with customers, answer questions, and support physician-directed care. You will process orders, enter data into systems, and help educate patients about products and services.

The role involves reading patient orders, understanding pharmacy terminology, and updating demographic information. Training and career advancement opportunities are offered along with comprehensive benefits.

Qualifications

• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates with customers and coworkers effectively.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Updates demographic information in records.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Provides education about products/services.
• Documents calls and enters orders in systems.
• Verifies and updates demographic information.

Skills

Customer communication

Phone calls

Customer education

Documentation

Order entry

Demographic updates

Pharmacy terminology

Training others

Data entry

Regulatory compliance

Quality assurance

Communication with coworkers

Frequency and dosage calculations

Education

High School Diploma / GED

Job description

Lincare Holdings is seeking a detail‑oriented representative to communicate with customers, answer questions, and support physician-directed care. You will process orders, enter data into systems, and help educate patients about products and services.

The role involves reading patient orders, understanding pharmacy terminology, and updating demographic information. Training and career advancement opportunities are offered along with comprehensive benefits.