Pharmacy Customer Care Specialist

Lincare; Lynchburg (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Ongoing training and opportunities for

Job summary

Lincare is seeking an applicant to communicate with customers, answer questions, and resolve problems while supporting physician-directed care. This role involves handling calls, documenting interactions, and updating records in a secure system.

The position emphasizes customer education, order processing, and collaboration with staff to ensure accurate dosing and service alignment with physician orders. Competitive hourly pay is offered.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Read and analyze documents

Pharmacy terminology

Communication with coworkers and pts

Employee training assistance

Dose calculations

Follow oral and written instructions

Education

High School Diploma/GED or 1–3 months experience

Tools

Computer entry

Job description

Lincare is seeking an applicant to communicate with customers, answer questions, and resolve problems while supporting physician-directed care. This role involves handling calls, documenting interactions, and updating records in a secure system.

The position emphasizes customer education, order processing, and collaboration with staff to ensure accurate dosing and service alignment with physician orders. Competitive hourly pay is offered.