Pharmacy Customer Care Specialist

Lincare; Earth City (MO); On-site; USD 38,000 - 56,000; Full time

Job summary

Lincare in the United States is seeking a customer service representative to communicate with customers, answer questions, and support compliance with physician directions. The role involves handling inbound/outbound calls, documenting orders, updating demographics, and understanding pharmacy terminology.

The position may require assisting in training staff and accurately calculating dosage frequencies. A strong emphasis on clear communication with patients and coworkers is essential to ensure

Qualifications

• Experience in customer service or call center environments.
• Familiarity with processing orders and updating customer records.
• Understanding of pharmacy terminology and basic dosage concepts.

Responsibilities

• Handle inbound and outbound calls to answer questions and resolve issues.
• Document calls and enter customer orders into the system.
• Verify and update customer demographic information.
• Read and interpret patient orders and related documents.
• Explain pharmacy terminology to coworkers and patients as needed.
• Assist in training of new employees.
• Compute dosages and frequencies for dispensed items.
• Follow oral and written instructions to complete tasks.

Skills

Customer service

Phone communication

Documentation

Pharmacy terminology

Training others

Job description

Lincare in the United States is seeking a customer service representative to communicate with customers, answer questions, and support compliance with physician directions. The role involves handling inbound/outbound calls, documenting orders, updating demographics, and understanding pharmacy terminology.

The position may require assisting in training staff and accurately calculating dosage frequencies. A strong emphasis on clear communication with patients and coworkers is essential to ensure