Pharmacy Customer Care Specialist

Lincare Holdings Inc.; Kent (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. in Kent, WA is hiring for a role focused on customer communications and order processing. You will answer questions, resolve problems, determine product/service needs, and support adherence to physician directions.

This position involves handling calls, documenting interactions, updating records, understanding pharmacy terms, and assisting with employee training. You will work with coworkers to ensure accurate processing and service delivery.

Qualifications

• High School Diploma or GED or equivalent; one to three months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Handle inbound and outbound calls with customers.
• Determine needs for additional products or services.
• Educate customers on products/services and pharmacy terminology.
• Document calls and enter orders in computerized systems.
• Update demographic information in records.
• Read and analyze patient orders.
• Assist training of employees.

Skills

Customer communication

Call handling

Data entry

Training others

Pharmacy terminology

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare Holdings Inc. in Kent, WA is hiring for a role focused on customer communications and order processing. You will answer questions, resolve problems, determine product/service needs, and support adherence to physician directions.

This position involves handling calls, documenting interactions, updating records, understanding pharmacy terms, and assisting with employee training. You will work with coworkers to ensure accurate processing and service delivery.