Pharmacy Customer Care Specialist — Patient Support & Orders

Lincare Holdings; Panama City (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a qualified individual to engage with customers, answer questions, and support physician-directed orders. The role involves documenting calls, processing orders, and updating patient demographics to ensure accurate records.

The position emphasizes strong communication, attention to detail, and ability to work with team members to train staff as needed within a healthcare product/service setting.

Qualifications

• High school diploma or GED required or equivalent training.
• Computer entry/typing required.
• Licensing requirements must be met for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services and compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls and enters orders in computerized systems.
• Verifies and updates demographic information in records.

Skills

Customer communication

Call handling

Documentation

Data entry

Pharmacy terminology

Medical math

Team collaboration

Training support

Education

High School Diploma or GED

Licensing requirements by location

Job description

Lincare is seeking a qualified individual to engage with customers, answer questions, and support physician-directed orders. The role involves documenting calls, processing orders, and updating patient demographics to ensure accurate records.

The position emphasizes strong communication, attention to detail, and ability to work with team members to train staff as needed within a healthcare product/service setting.