Pharmacy Customer Care Pro — Training & Benefits

Lincare; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee referral program

Employee discounts

Training and development opportunities

Job summary

Talentify in Tucson, AZ is seeking an on-site customer service associate to support patients by answering questions, processing orders, and ensuring compliance with physician directions. You will educate customers about products/services and document interactions in the system while updating demographic information as needed.

The role involves handling calls, verifying orders, and assisting with training of staff, with a focus on accuracy and patient safety in a fast-paced environment.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Pharmacy terminology

Reading & analysis of orders

Effective communication

Training of employees

Data entry

Dosage calculation

Education

High School Diploma / GED

Computer entry required

Licensing requirements per location

Job description

Talentify in Tucson, AZ is seeking an on-site customer service associate to support patients by answering questions, processing orders, and ensuring compliance with physician directions. You will educate customers about products/services and document interactions in the system while updating demographic information as needed.

The role involves handling calls, verifying orders, and assisting with training of staff, with a focus on accuracy and patient safety in a fast-paced environment.