Pharmacy Customer Care & Education Specialist

Talentify; Casper (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Casper, Wyoming, is seeking a customer-service role focused on assisting patients with questions, resolving issues, and supporting compliance with physician directions.

The position involves handling inbound/outbound calls, educating customers about products/services, documenting interactions, and updating demographic information in the system. A HS diploma or GED and basic computer entry are required, with licensing as applicable by location.

Qualifications

• High school diploma or GED; 1–3 months related experience or training.
• Computer data entry ability is required.
• Must meet any location licensing requirements.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Provide product/service information and education to customers.
• Document calls in the computerized record system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.

Skills

Read orders

Pharmacy terminology

Communication skills

Employee training

Dosage calculation

Follow instructions

Education

High School Diploma / GED

Computer data entry experience

Job description

Talentify in Casper, Wyoming, is seeking a customer-service role focused on assisting patients with questions, resolving issues, and supporting compliance with physician directions.

The position involves handling inbound/outbound calls, educating customers about products/services, documenting interactions, and updating demographic information in the system. A HS diploma or GED and basic computer entry are required, with licensing as applicable by location.