Pharmacy Concierge & Customer Experience Associate

Walgreens; Jacksonville (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens seeks a friendly, reliable team member to deliver excellent customer experience at the register and assist in the pharmacy under supervision. You will handle transactions, help customers locate items, and support pharmacy operations with accuracy.

The role emphasizes customer service, order accuracy, and teamwork, with training toward PTCB certification and ongoing education in pharmacy processes.

Qualifications

• Experience in retail or pharmacy setting preferred.
• Ability to greet and assist customers with courtesy and professionalism.
• Strong math and counting skills for processing prescriptions and transactions.

Responsibilities

• Greet customers and offer assistance with products and services.
• Operate cash register, process sales, and handle returns or exchanges.
• Assist pharmacists under supervision, enter patient and drug information in pharmacy systems.
• Maintain clean, organized counters and shelves, restock as needed.
• Support pharmacy workflow and inventory management under Pharmacy Manager guidance.
• Adhere to company policies and pharmacy regulations.

Skills

Customer service

Cashiering

Pharmacy support

Communication

English fluency

Education

PTCB certification (or equivalent)

Tools

POS system

Job description

Walgreens seeks a friendly, reliable team member to deliver excellent customer experience at the register and assist in the pharmacy under supervision. You will handle transactions, help customers locate items, and support pharmacy operations with accuracy.

The role emphasizes customer service, order accuracy, and teamwork, with training toward PTCB certification and ongoing education in pharmacy processes.