Pharmacy Automation Tech Support Specialist
BD
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Descripción de la vacante
BD seeks a Technical Support Specialist in Wisconsin to provide phone-based technical support and problem resolution for Parata pharmacy automation. You will guide customers and field engineers in operating hardware, software, and related network applications with clear documentation and strong customer care.
The ideal candidate brings 3+ years in IT support or customer service, comfort with technical manuals, and a collaborative mindset.
Formación
- High school diploma required.
- 3+ years in technical support or customer service.
- Comfortable in customer-facing roles and reading technical manuals.
- Familiarity with basic networking hardware and software.
- Ability to travel up to 15% domestically for training.
- Experience in IT support environments.
- Team-oriented and able to document processes clearly.
Responsabilidades
- Provide technical phone support and problem resolution for Parata’s pharmacy automation solutions.
- Instruct customers and field engineers in hardware/software operation and maintenance.
- Document case notes in CRM with clear, plain-language explanations.
- Assist in troubleshooting, RCA progress, and knowledge base updates.
- Communicate progress and outcomes to customers and internal teams.
Conocimientos
Educación
Descripción del empleo
BD seeks a Technical Support Specialist in Wisconsin to provide phone-based technical support and problem resolution for Parata pharmacy automation. You will guide customers and field engineers in operating hardware, software, and related network applications with clear documentation and strong customer care.
The ideal candidate brings 3+ years in IT support or customer service, comfort with technical manuals, and a collaborative mindset.
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