Pharmacy Automation Tech Support Engineer

BD; Kenosha (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

BD in Pleasant Prairie, WI is seeking a Technical Support Specialist to provide technical phone support and problem resolution for Parata’s pharmacy automation solutions. The role emphasizes customer service, documentation, and collaboration with field engineers; travel up to 15% domestically.

The ideal candidate will have 3+ years in technical support or customer service, strong communication, and the ability to explain technical concepts clearly.

Qualifications

• Highschool diploma.
• 3+ years of relevant professional Technical Support/customer service experience.
• Comfortable in customer facing/service roles.
• Familiarity with basic networking hardware and software components.
• Experience working in a team environment.
• Experience processing document practices and procedures.
• Experience in Customer service support in an IT support setting.
• Comfortable engaging in technical issues and reading technical manuals.
• Ability to travel up to 15% domestic travel as needed, including travel for in person training.
• Associate’s degree in business or technical field with 1-2 years of technical support experience.
• One industry specific certification strongly desired (CompTIA A+, Net+, Security+) or equivalent.
• Software knowledge; Microsoft certification or IT support experience.

Responsibilities

• Demonstrates effective use of phone and email for communication channel
• Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of communication by using clear and succinct information when documenting case notes. Uses plain talk to explain sophisticated or technical concepts
• Sets clear objectives and measure for expectations and timelines (Internal or External)
• Supports the resolution of trending issues
• Sets clear expectations and models’ behavior to encourage high level maintenance of data quality and integrity (CRM)
• Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts
• Provides progress updates to customers. Seeks customer feedback and ensures needs have been fully met

Skills

Customer service

Communication

Team collaboration

Travel readiness

Education

Highschool diploma

Associate’s degree in business or technical field

Tools

Microsoft certification

IT support tools

Job description

BD in Pleasant Prairie, WI is seeking a Technical Support Specialist to provide technical phone support and problem resolution for Parata’s pharmacy automation solutions. The role emphasizes customer service, documentation, and collaboration with field engineers; travel up to 15% domestically.

The ideal candidate will have 3+ years in technical support or customer service, strong communication, and the ability to explain technical concepts clearly.