Pharmacy Automation Technical Support Specialist

Becton, Dickinson and Company; Pleasant Prairie (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

BD (Becton, Dickinson and Company) in Wisconsin's Pleasant Prairie area seeks a Technical Support Specialist to provide responsive technical phone and email support for Parata pharmacy automation solutions. You will guide customers and field engineers through operation, maintenance, and troubleshooting, documenting cases and sharing knowledge to improve product reliability.

This role emphasizes clear communication, problem-solving, and teamwork with cross-functional colleagues.

Qualifications

• High school diploma (minimum)
• 3+ years of technical support or customer service experience
• Familiarity with basic networking hardware and software
• Willingness to travel up to 15% domestically

Responsibilities

• Provide technical phone and email support for Parata solutions.
• Document case notes with clear, succinct language.
• Explain technical concepts in plain language.
• Collaborate with field engineers and other teams.
• Maintain data quality in CRM and knowledge base.
• Escalate and track issues to ensure timely resolution.

Skills

Customer service

Technical support

Networking basics

Communication skills

Problem solving

Education

Associate’s degree in business or technical field

CompTIA A+ certification

CompTIA Network+ certification

Security+ certification

Tools

CRM software

Networking tools

Job description

BD (Becton, Dickinson and Company) in Wisconsin's Pleasant Prairie area seeks a Technical Support Specialist to provide responsive technical phone and email support for Parata pharmacy automation solutions. You will guide customers and field engineers through operation, maintenance, and troubleshooting, documenting cases and sharing knowledge to improve product reliability.

This role emphasizes clear communication, problem-solving, and teamwork with cross-functional colleagues.