Pharma Patient Support Specialist

Atrium; Bridgewater (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision insurance

401(k) with company match

Paid time off

Training and development

Career growth opportunities

Job summary

Atrium is seeking a Customer Service Representative in Massachusetts to be the primary contact for patients, providers, and pharmacies. You will handle inquiries about products, orders, and reimbursement programs while ensuring regulatory compliance and privacy standards are maintained.

Responsibilities include documenting interactions, directing customers to appropriate resources, and collaborating with internal teams to resolve issues and fulfill orders.

Qualifications

• 2-5 years of customer service experience in a call center, healthcare, or related environment.
• Proficient in verbal and written communication with a professional demeanor.
• Ability to manage high call volumes and multitask in a fast-paced setting.
• Strong problem-solving skills and attention to detail.
• Proficiency with Microsoft Office and CRM or ticketing systems.
• Capable of handling confidential information with strict compliance.

Responsibilities

• Respond promptly and professionally to inquiries from patients, providers, and pharmacies.
• Provide accurate information on product availability, orders, pricing, and basic product support.
• Support patient access and reimbursement processes by directing to resources and programs.
• Document interactions in the CRM system per regulatory requirements.
• Escalate complex medical or safety reports per protocols.
• Collaborate with sales, logistics, and patient support to resolve issues.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

CRM systems

Education

High school diploma

Associate/Bachelor degree in Business or Life Sciences

Tools

CRM system

Ticketing systems

Microsoft Office

Job description

Atrium is seeking a Customer Service Representative in Massachusetts to be the primary contact for patients, providers, and pharmacies. You will handle inquiries about products, orders, and reimbursement programs while ensuring regulatory compliance and privacy standards are maintained.

Responsibilities include documenting interactions, directing customers to appropriate resources, and collaborating with internal teams to resolve issues and fulfill orders.