Healthcare Customer Specialist - Patient Access & Support

RXinsider LTD.; Overland Park (KS); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with immediate vesting

Medical, dental, vision insurance

Career growth opportunities

Job summary

AssistRx, Inc. is seeking a Customer Service Representative to greet patients and professionals, assess needs, and triage inquiries to the appropriate resources. The CSR will enroll new customers, record activities, and support patient services initiatives in a fast-paced environment.

The role requires teamwork, strong communication, and the ability to manage multiple tasks while delivering high-quality service to patients and providers alike.

Qualifications

• Experience in Specialty Pharmacy or Customer Service.

Responsibilities

• Act as first point of contact; evaluate call purpose and triage as needed.

Skills

Customer service

Multitasking

High-pressure handling

Tools

Salesforce CRM

Microsoft Office

Job description

AssistRx, Inc. is seeking a Customer Service Representative to greet patients and professionals, assess needs, and triage inquiries to the appropriate resources. The CSR will enroll new customers, record activities, and support patient services initiatives in a fast-paced environment.

The role requires teamwork, strong communication, and the ability to manage multiple tasks while delivering high-quality service to patients and providers alike.