Wellness Customer Service Rep — Care Package Eligible

Atrium; Little Falls (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Customer Service Representative in New Jersey to be the first point of contact for customers, handling inbound calls and resolving issues with a focus on clear communication and timely solutions.

The role requires empathy, active listening, attention to detail, and teamwork to improve processes and customer satisfaction in a fast-paced environment. Atrium offers a care package and benefits eligibility.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree is a plus.
• Experience in customer service or call center is preferred, 2+ years.

Responsibilities

• Handle high-volume inbound calls from customers.
• Listen actively to identify needs and provide information.
• Troubleshoot basic product issues and escalate complex cases.
• Document interactions in the CRM accurately.
• Follow scripts and policies while staying personable.
• Meet or exceed performance metrics like call quality and CSAT.
• Collaborate with team to improve processes.
• Maintain a positive customer-focused attitude.

Skills

Customer focus

Empathy

Active listening

Communication

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Atrium is seeking a Customer Service Representative in New Jersey to be the first point of contact for customers, handling inbound calls and resolving issues with a focus on clear communication and timely solutions.

The role requires empathy, active listening, attention to detail, and teamwork to improve processes and customer satisfaction in a fast-paced environment. Atrium offers a care package and benefits eligibility.