Pharma Customer Care & Reimbursement Specialist

Atrium Staffing; Bridgewater (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee assistance program

Professional development opportunities

Job summary

Atrium Staffing is recruiting on behalf of a leading pharmaceutical organization for a Customer Service Representative in Massachusetts. The role serves as a primary contact for patients, providers, and pharmacies, handling inquiries related to products, orders, reimbursement support, and patient assistance programs while complying with HIPAA and company policies.

You will resolve issues, document interactions in CRM, support access and reimbursement processes, and collaborate with sales,

Qualifications

• 2-5 years of customer service experience in healthcare or call center.
• Strong verbal and written communication with empathetic demeanor.
• Experience handling high call volumes in fast-paced settings.
• Proven problem-solving and attention to detail.

Responsibilities

• Respond promptly to inbound calls, emails, and inquiries from patients, providers, and pharmacies.
• Provide information on product availability, orders, pricing, and basic product support.
• Support patient access and reimbursement processes by directing resources and programs.
• Document interactions in the CRM system per regulations and policies.
• Escalate complex medical, safety, or adverse event reports per protocols.
• Collaborate with sales, logistics, and patient support teams to resolve issues.
• Maintain up-to-date knowledge of products, policies, and compliance standards.
• Meet or exceed individual and team performance metrics.
• Handle sensitive patient and prescriber information per HIPAA/privacy rules.

Skills

Customer service experience

Communication skills

Multitasking in fast-paced setting

Problem solving

Confidential data handling

Organizational skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Atrium Staffing is recruiting on behalf of a leading pharmaceutical organization for a Customer Service Representative in Massachusetts. The role serves as a primary contact for patients, providers, and pharmacies, handling inquiries related to products, orders, reimbursement support, and patient assistance programs while complying with HIPAA and company policies.

You will resolve issues, document interactions in CRM, support access and reimbursement processes, and collaborate with sales,