Pharma Field Service Engineer - Travel & Training (NJ)

SOTAX Group; New Jersey; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Auto allowance

Toll pass

Travel expenses covered

All meal and travel expenses covered

Paid time off

401(k) with safe harbor matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

SOTAX, a global leader in pharmaceutical instrumentation, seeks a Field Service Engineer to support customers across the pharmaceutical industry from New Jersey and surrounding areas. This hands-on role focuses on installation, validation, training, and on-site service of precision instruments.

Ideal candidates will have a chemistry or electro-mechanical background, strong communication, and willingness to travel about 35% overnight.

Qualifications

• Education or background in Chemistry or Electromechanical technology/engineering.
• Strong written and verbal communication skills.
• Experience in the pharmaceutical industry (preferred).
• Strong attention to detail and organizational skills.
• Instrument calibration or service experience (a Plus).
• Comfortable using hand tools.
• Ability to lift up to 50 lbs.
• Willingness to travel overnight approximately 35% of the time.

Responsibilities

• Develop in-depth knowledge of SOTAX instruments and software.
• Perform new instrument and software installations.
• Execute IQ/OQ/PQ validation services.
• Provide customer instrument and software training.
• Troubleshoot, repair, and maintain complex laboratory automation equipment.
• Perform preventive maintenance and calibrations.
• Manage spare parts and calibration equipment.
• Coordinate with customers to schedule service visits.
• Book required travel and maintain an up-to-date service schedule.
• Submit weekly expense reports and service documentation.
• Maintain regular communication with service leadership.
• Identify and communicate potential sales or service opportunities.

Skills

Communication skills

Attention to detail

Problem solving

Customer interaction

Education

Chemistry or Electro-mechanical engineering

Job description

SOTAX, a global leader in pharmaceutical instrumentation, seeks a Field Service Engineer to support customers across the pharmaceutical industry from New Jersey and surrounding areas. This hands-on role focuses on installation, validation, training, and on-site service of precision instruments.

Ideal candidates will have a chemistry or electro-mechanical background, strong communication, and willingness to travel about 35% overnight.