Field Service Engineer

SOTAX Group; New Jersey; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Auto allowance

Toll pass

Travel expenses covered

All meal and travel expenses covered

Paid time off

401(k) with safe harbor matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

SOTAX, a global leader in pharmaceutical instrumentation, seeks a Field Service Engineer to support customers across the pharmaceutical industry from New Jersey and surrounding areas. This hands-on role focuses on installation, validation, training, and on-site service of precision instruments.

Ideal candidates will have a chemistry or electro-mechanical background, strong communication, and willingness to travel about 35% overnight.

Qualifications

• Education or background in Chemistry or Electromechanical technology/engineering.
• Strong written and verbal communication skills.
• Experience in the pharmaceutical industry (preferred).
• Strong attention to detail and organizational skills.
• Instrument calibration or service experience (a Plus).
• Comfortable using hand tools.
• Ability to lift up to 50 lbs.
• Willingness to travel overnight approximately 35% of the time.

Responsibilities

• Develop in-depth knowledge of SOTAX instruments and software.
• Perform new instrument and software installations.
• Execute IQ/OQ/PQ validation services.
• Provide customer instrument and software training.
• Troubleshoot, repair, and maintain complex laboratory automation equipment.
• Perform preventive maintenance and calibrations.
• Manage spare parts and calibration equipment.
• Coordinate with customers to schedule service visits.
• Book required travel and maintain an up-to-date service schedule.
• Submit weekly expense reports and service documentation.
• Maintain regular communication with service leadership.
• Identify and communicate potential sales or service opportunities.

Skills

Communication skills

Attention to detail

Problem solving

Customer interaction

Education

Chemistry or Electro-mechanical engineering

Job description

SOTAX is a global leader in pharmaceutical and laboratory testing instrumentation. We are seeking a Field Service Engineer to join our growing Technical Service team and support customers across the pharmaceutical industry. This is a hands‑on, field‑based role ideal for engineers who enjoy problem‑solving, customer interaction, and working with precision instrumentation. Learn more about us at www.sotax.com

Field‑based Role with a focus on New Jersey and surrounding areas (Ideally located near New Brunswick or Rahway, NJ).

Why Join SOTAX?

• cutting‑edge laboratory and manufacturing testing instruments
• collaborative, supportive technical service team
• high‑autonomy role with variety and customer engagement
• Join a stable, growing global company with career growth opportunities
• Travel with confidence knowing expenses are fully covered
• Monthly auto allowance to cover transportation costs
• Company‑paid toll pass
• All meal and travel expenses covered every workday, including overnight travel
• Paid time off, including vacation, personal, sick leave, and holidays
• 401(k) with safe harbor matching
• Medical, dental, and vision insurance
• Company‑provided life insurance
• Short‑and long‑term disability coverage

SOTAX is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Develop in‑depth knowledge of SOTAX instruments and software
• Perform new instrument and software installations
• Execute IQ/OQ/PQ validation services
• Provide customer instrument and software training
• Troubleshoot, repair, and maintain complex laboratory automation equipment
• Perform preventive maintenance (PMs) and precision instrument calibrations
• Manage spare parts and calibration equipment
• Coordinate directly with customers to schedule service visits
• Book required travel and maintain an up‑to‑date service schedule
• Submit weekly expense reports and service documentation
• Maintain regular communication with service leadership
• Identify and communicate potential sales or service opportunities

Qualifications

• Education or background in Chemistry or Electromechanical technology/engineering
• Strong written and verbal communication skills
• Experience in the pharmaceutical industry (preferred)
• Strong attention to detail and organizational skills
• Instrument calibration or service experience (a plus)
• Comfortable using hand tools
• Ability to lift up to 50 lbs.
• Willingness to travel overnight approximately 35% of the time