Pharma CX Strategy & Analytics — Senior Associate

PwC; Chicago (IL); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Paid time off

Job summary

PwC in Chicago seeks a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. The role focuses on analyzing client needs, designing customer-centric solutions, and guiding teams to improve customer experiences and drive growth across pharma life sciences accounts.

You will develop insights from customer data, lead journey analyses, and implement segmentation to tailor experiences while delivering measurable improvements for clients.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in consulting or related roles.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience and drive growth.
• Design customer journey maps to create seamless, personalized experiences.
• Utilize customer data management techniques to inform insights and recommendations.
• Conduct customer journey analysis to identify touchpoints and opportunities for improvement.
• Implement customer segmentation strategies to tailor experiences and increase engagement.
• Manage customer satisfaction surveys to gather feedback and inform service design.
• Develop customer value propositions that align with business objectives.
• Collaborate with teams to optimize business processes and improve customer service management.
• Leverage trend analysis to anticipate customer needs and adapt strategies.
• Guide teams in executing customer experience strategies to meet KPIs.

Skills

Analytical thinking

Data-driven

Customer journey analysis

Customer segmentation

CX design

Process improvement

Education

Bachelor's degree

Job description

PwC in Chicago seeks a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. The role focuses on analyzing client needs, designing customer-centric solutions, and guiding teams to improve customer experiences and drive growth across pharma life sciences accounts.

You will develop insights from customer data, lead journey analyses, and implement segmentation to tailor experiences while delivering measurable improvements for clients.