Pharma Customer Solutions Manager II (Residence Based)

Bayer; Kaunakakai (HI); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer, a global life sciences company, seeks an operations leader to oversee Order-to-Bill and Bill-to-Cash activities for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery.

You will coordinate data, systems, serialization, pricing, and government programs while aligning with IT, Quality, Regulatory and Finance to drive improvements and readiness across the organization.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; or a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers; cultivate relationships with account managers, sales, finance and marketing teams.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths for PMO and leadership.
• Maintain alignment with industry discussions regarding NDC-12 implementation and Bayer's readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Regulatory/compliance awareness

Problem solving

Education

Master's degree in business, supply chain, healthcare, information systems, or related field

Bachelor's degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master data management

Job description

Bayer, a global life sciences company, seeks an operations leader to oversee Order-to-Bill and Bill-to-Cash activities for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery.

You will coordinate data, systems, serialization, pricing, and government programs while aligning with IT, Quality, Regulatory and Finance to drive improvements and readiness across the organization.