Pet Wellness Coordinator & Client Experience Lead

A Caring Doctor (North Carolina), P.C.; Gastonia (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with match

Paid time off

Job summary

Banfield is seeking a dedicated team member to live the Five Principles while supporting a high‑volume veterinary hospital in Gastonia, NC. You will welcome clients and pets, educate them about health needs, and assist with wellness plans and scheduling to ensure smooth operations.

This role emphasizes professional service, responsible documentation, and effective client communication to promote preventive care and excellent patient experiences.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield is seeking a dedicated team member to live the Five Principles while supporting a high‑volume veterinary hospital in Gastonia, NC. You will welcome clients and pets, educate them about health needs, and assist with wellness plans and scheduling to ensure smooth operations.

This role emphasizes professional service, responsible documentation, and effective client communication to promote preventive care and excellent patient experiences.