Pet Wellness & Client Experience Lead

Banfield Pet Hospital; North Las Vegas (NV); On-site; USD 40,000 - 48,000; Full time

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to manage client and patient flow, support the veterinary team, and ensure friendly, efficient service. You’ll educate clients about wellness plans, treatments, and hospital services while promoting a welcoming environment.

You will handle front-desk tasks, maintain accurate records, and assist with appointments and communications to encourage care and repeat visits across our hospital team.

Qualifications

• Fluent English with excellent written and verbal communication.
• Strong organizational and multitasking abilities.
• Ability to provide attentive, courteous client service.
• Basic math and financial procedures understanding.
• Computer literacy with MS Word, Excel, Access, Outlook.

Responsibilities

• Drive flow of clients and pets through the hospital; promote hospital services.
• Maximize productivity of veterinary team while maintaining excellent client care.
• Educate clients about wellness plans and preventive care.
• Assist with patient documentation, check-in/out, and invoicing.
• Schedule appointments and ensure a welcoming hospital environment.
• Provide consistent professional service and support to clients and staff.

Skills

Customer focus

Peer relationships

Integrity & trust

Action oriented

Listening

Communication skills

Organizational ability

Problem solving

Client service

Independence

Tolerance for stress

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to manage client and patient flow, support the veterinary team, and ensure friendly, efficient service. You’ll educate clients about wellness plans, treatments, and hospital services while promoting a welcoming environment.

You will handle front-desk tasks, maintain accurate records, and assist with appointments and communications to encourage care and repeat visits across our hospital team.