Pet Wellness & Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.

Westerville (OH)

On-site

USD 20,664 - 27,552

Full time

14 days+

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Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief

Job summary

Banfield in Ohio is seeking an experienced veterinary assistant to live our Five Principles and support a busy hospital team. You will welcome clients and pets, educate them on health needs, and guide wellness plans while ensuring efficient operations and accurate records.

The role emphasizes multi-tasking, fluent English communication, and strong client service. A supportive benefits package accompanies this on-site position.

Qualifications

Fluent English written and spoken; clear grammar and vocabulary.
Strong multi-tasking and organizational skills.
Problem solving and client service mindset.
Ability to work independently and under pressure.

Responsibilities

Recruit new clients by promoting hospital services and routing clients/pets for care.
Maximize the number of pets seen by efficient hospital operations.
Provide exceptional service and educate clients about pet health.
Educate clients about Optimum Wellness Plans and preventative care.
Assist with documentation, pet history, and check-out procedures.
Assist outgoing clients with instructions, invoices, prescriptions and scheduling future appointments.
Manage finances with opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Microsoft Word

Excel

Access

Outlook

Tools

Microsoft Word

Excel

Access

Outlook

Job description

The role emphasizes multi-tasking, fluent English communication, and strong client service. A supportive benefits package accompanies this on-site position.

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