Pet Wellness Concierge & Client Services Lead

Banfield Pet Hospital; Orlando (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans

Paid time off

Pet wellness programs

Student debt relief

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Orlando to lead client engagement, promote services, and streamline patient flow. The role emphasizes delivering outstanding customer service while educating clients on wellness plans and preventive care.

Responsibilities include documenting pet information, handling invoicing, and assisting with scheduling, while maintaining accurate financial procedures and supporting a busy veterinary team.

Qualifications

• High School diploma or equivalent preferred.
• Strong communication and customer service skills required.
• Experience with computers and basic software helpful.

Responsibilities

• Recruit new clients by promoting hospital services and guiding client/pet flow.
• Maximize the number of pets seen by maintaining an efficient hospital workflow.
• Provide professional and exceptional service; educate clients about pet health.
• Educate clients on Optimum Wellness Plans and preventative care.
• Handle client documentation, pet records, and invoicing; schedule appointments.

Skills

Customer focus

Peer relationships

Integrity & trust

Action oriented

Listening

Communication skills

Client service skills

Time management

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Orlando to lead client engagement, promote services, and streamline patient flow. The role emphasizes delivering outstanding customer service while educating clients on wellness plans and preventive care.

Responsibilities include documenting pet information, handling invoicing, and assisting with scheduling, while maintaining accurate financial procedures and supporting a busy veterinary team.