Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Nicholasville (KY); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plans (401(k) and Roth)

Student debt relief program

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services, and support a high‑performing veterinary team. You will deliver welcoming, efficient service and educate families on preventive care and wellness plans.

Key responsibilities include assisting clients with documentation, scheduling, and inquiries while maintaining accurate records and contributing to a positive hospital experience.

Qualifications

• Leadership and customer-focused mindset required.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote services and wellness plans to clients.
• Educate clients about pet health and preventive care.
• Handle documentation and invoicing accurately.
• Support scheduling and future appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote hospital services, and support a high‑performing veterinary team. You will deliver welcoming, efficient service and educate families on preventive care and wellness plans.

Key responsibilities include assisting clients with documentation, scheduling, and inquiries while maintaining accurate records and contributing to a positive hospital experience.