Pet Care Concierge & Client Services Lead
Medical Management International, Inc.
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Benefits offered by this job
Job summary
Banfield Pet Hospital in the Sterling area is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional, welcoming service. You will educate clients on wellness plans, preventative care, and hospital services while coordinating care and improving client satisfaction.
The role emphasizes professional communication, efficient operations, and helping clients return for future visits and referrals.
Qualifications
- Outstanding customer service and communication skills.
- Ability to educate clients about wellness plans and services.
- Strong teamwork and client-facing professionalism.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route flow of clients and pets to maximize productivity.
- Maximize pets seen by ensuring a productive, efficiently run hospital to support wellness plan clients.
- Provide professional, efficient, and exceptional service at all times; welcome clients and pets and educate them about pet health.
- Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
Job description
Banfield Pet Hospital in the Sterling area is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver exceptional, welcoming service. You will educate clients on wellness plans, preventative care, and hospital services while coordinating care and improving client satisfaction.
The role emphasizes professional communication, efficient operations, and helping clients return for future visits and referrals.
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