Pet Wellness Concierge & Client Experience Lead

Banfield Pet Hospital; Fayetteville (NC); Vor Ort; USD 21.000 - 27.000; Vollzeit

Zusammenfassung

Banfield Pet Hospital in Fayetteville, NC is seeking a Client Service Coordinator to manage client and patient flow, support the veterinary team, and deliver friendly, efficient service.

This role emphasizes education on Optimum Wellness Plans and preventive care, handling intake, documentation, and scheduling in a fast-paced hospital setting. Evening/weekend shifts may be required to meet patient needs.

Qualifikationen

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography (x-ray) and exposure to radioactive substances.

Aufgaben

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Kenntnisse

Customer service

Communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Banfield Pet Hospital in Fayetteville, NC is seeking a Client Service Coordinator to manage client and patient flow, support the veterinary team, and deliver friendly, efficient service.

This role emphasizes education on Optimum Wellness Plans and preventive care, handling intake, documentation, and scheduling in a fast-paced hospital setting. Evening/weekend shifts may be required to meet patient needs.