Pet Care Concierge & Client Flow Specialist

A Caring Doctor (North Carolina), P.C.; Cary (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth match

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Job summary

Banfield Pet Hospital in Cary, NC is seeking a Client Service Coordinator to drive patient and client flow through the hospital, support the veterinary team, and ensure friendly, efficient service.

You will greet clients and pets, assist with admissions and documentation, explain wellness plans, and help schedule visits while maintaining accurate records and promoting a welcoming environment. This role emphasizes teamwork and communication in a busy setting.

Qualifications

• Fluent English communication in writing and speech.
• Organizational skills with the ability to bring order to busy environments.
• Strong problem solving and client service focus.
• Ability to multi-task and coordinate multiple clients and pets.
• Knowledge of preventative care basics and OWPs.
• Professional and courteous demeanor in a veterinary setting.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Ensure a welcoming, efficient flow of clients and pets.
• Assist with documentation, pet records, and invoicing.
• Explain Optimum Wellness Plans and preventive care.
• Schedule appointments and handle retail sales.
• Maintain financial accuracy and proper opening/closing procedures.
• Perform miscellaneous duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Cary, NC is seeking a Client Service Coordinator to drive patient and client flow through the hospital, support the veterinary team, and ensure friendly, efficient service.

You will greet clients and pets, assist with admissions and documentation, explain wellness plans, and help schedule visits while maintaining accurate records and promoting a welcoming environment. This role emphasizes teamwork and communication in a busy setting.