Pet Health Concierge & Client Services Lead

Banfield Pet Hospital; Noblesville (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Student Debt Relief

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize hospital productivity, and ensure friendly, efficient service. You will educate clients on wellness plans and coordinate care in a welcoming environment.

The role requires strong communication, multi-tasking, and customer service experience, with availability for weekends and evenings as needed. Training provided and growth opportunities available.

Qualifications

• High school diploma or equivalent preferred; related experience helps.
• Must be able to read, write and speak English fluently.
• Experience in customer service is preferred.
• Ability to work weekends/evenings per job needs.

Responsibilities

• Move clients and pets efficiently through the hospital flow.
• Promote hospital services and schedule appointments.
• Educate clients about wellness plans and care options.
• Provide exceptional customer service and accurate documentation.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication skills

Client Service Skills

Time Management

Problem solving

Organizational ability

Mathematical ability

Computer skills

Initiative

Flexibility

Independence

Stress Tolerance

Education

High School Diploma or equivalent preferred

Must be at least 18 years old to perform duties involving radiography

One year of related experience preferred

Medical background recommended

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize hospital productivity, and ensure friendly, efficient service. You will educate clients on wellness plans and coordinate care in a welcoming environment.

The role requires strong communication, multi-tasking, and customer service experience, with availability for weekends and evenings as needed. Training provided and growth opportunities available.