Pet Health & Client Experience Lead

A Caring Doctor (New Jersey), P.C.; Kansas; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth match

Student Debt Relief

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates.

You will educate clients about health plans, assist with documentation, invoices, and scheduling, and help create a welcoming hospital experience that encourages return visits and referrals. This role emphasizes teamwork, efficiency, and compassionate care.

Qualifications

• High School Diploma or equivalent required or preferred.
• Excellent communication and customer service skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Direct flow of clients and pets through the hospital.
• Educate clients about health plans and services.
• Assist with documentation and scheduling.
• Provide friendly, professional service at all times.
• Support accurate financial procedures and invoices.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Communication

Time Management

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates.

You will educate clients about health plans, assist with documentation, invoices, and scheduling, and help create a welcoming hospital experience that encourages return visits and referrals. This role emphasizes teamwork, efficiency, and compassionate care.