Pet Store Team Lead: Customer-Driven Ops Leader

Petsense; Show Low (AZ); On-site; USD 24,000 - 36,000; Full time

Job summary

Petsense in Show Low, AZ, is seeking a dedicated Team Member to support store operations, assist customers, and promote a safe shopping environment. You will help execute merchandising, pricing, and opening/closing duties while delivering outstanding customer service.

The role requires availability for varied shifts, familiarity with live animals, and basic computer skills. Prior retail or pet knowledge is preferred, with opportunities to grow within the Petsense team.

Qualifications

• Experience in retail and/or pet/live animal knowledge is preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.

Responsibilities

• Maintain regular and predictable attendance.
• Work varied hours including nights, weekends and overtime as needed.
• Uphold a safe and productive work environment by following policies.
• Assist customers with loading purchases and resolving issues to ensure a positive experience.
• Execute merchandising activities and price changes.
• Open/close procedures and basic store operations.
• Assist in training new Team Members and following up on documentation.

Skills

Retail experience

Pet/live animal knowledge

Supervisory experience

Customer service orientation

Interpersonal skills

Basic computer skills

Reading/writing/counting

Education

High school diploma or equivalent

Tools

POS system

Cash handling procedures

Job description

Petsense in Show Low, AZ, is seeking a dedicated Team Member to support store operations, assist customers, and promote a safe shopping environment. You will help execute merchandising, pricing, and opening/closing duties while delivering outstanding customer service.

The role requires availability for varied shifts, familiarity with live animals, and basic computer skills. Prior retail or pet knowledge is preferred, with opportunities to grow within the Petsense team.