Pet Resort Operations Leader & Team Growth Champion

The Pet Ranch; Olathe (KS); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA & FSA options

Disability plans

Career growth

Pet-friendly workplace

Job summary

NVA Pet Resorts is seeking an Assistant General Manager to help lead a high-performing team and oversee day-to-day operations across the pet resort. You’ll partner with the General Manager to coach staff, enhance guest experiences, and ensure high standards of care and service for pets and their people.

This hands-on leadership role emphasizes culture, accountability, and growth, with opportunities to impact sales, memberships, and operational performance in a fast-growing pet care organization.

Qualifications

• 2–4 years of customer service experience (leadership experience a plus).
• Hospitality, retail, restaurant, or veterinary experience preferred.
• Willingness to work evenings, weekends, and up to 45–50 hours per week.
• Valid driver’s license and reliable transportation.

Responsibilities

• Lead daily operations and coach Shift Leads and Team Members.
• Drive sales, memberships, and service growth.
• Maintain pet care, cleanliness, safety, and facility standards.
• Lead 1–2 shifts per week as Manager on Duty.
• Resolve customer concerns with empathy and professionalism.
• Support budgeting, scheduling, and expense management.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

NVA Pet Resorts is seeking an Assistant General Manager to help lead a high-performing team and oversee day-to-day operations across the pet resort. You’ll partner with the General Manager to coach staff, enhance guest experiences, and ensure high standards of care and service for pets and their people.

This hands-on leadership role emphasizes culture, accountability, and growth, with opportunities to impact sales, memberships, and operational performance in a fast-growing pet care organization.