Assistant General Manager - Pet Resort Leader

Workstream; Woodstock (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

HSA / FSA

Disability insurance

Pet-friendly workplace

Job summary

National Veterinary Associates (NVA) Pet Resorts seeks an Assistant General Manager to lead and support daily resort operations, ensuring outstanding pet care and client service.

You will partner with the General Manager to coach Shift Leads, drive sales and memberships, manage labor and expenses, and maintain high standards of safety and cleanliness. This role requires strong leadership, communication, and a passion for pets.

Qualifications

• Minimum 2–4 years of customer service experience; leadership experience is a plus.
• Hospitality, retail, restaurant, or veterinary settings preferred.
• Strong communication and people leadership skills.
• Willingness to work evenings and up to 45–50 hours per week.
• High school diploma or equivalent; college coursework or degree a plus.

Responsibilities

• Lead daily operations and partner with GM on resort success.
• Coach and develop Shift Leads and Team Members.
• Drive sales, memberships, and service growth.
• Manage labor, expenses, and operational standards.
• Foster a positive, engaging workplace culture.
• Review KPIs and take corrective actions.

Skills

Leadership

Operations management

Customer service

Team development

Budgeting

Recruiting

Scheduling

Communication

Employee training

Shift management

Education

High school diploma

Bachelor’s degree a plus

Job description

National Veterinary Associates (NVA) Pet Resorts seeks an Assistant General Manager to lead and support daily resort operations, ensuring outstanding pet care and client service.

You will partner with the General Manager to coach Shift Leads, drive sales and memberships, manage labor and expenses, and maintain high standards of safety and cleanliness. This role requires strong leadership, communication, and a passion for pets.