Pet Resort Operations Leader - Assistant GM

Doggie District; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA & FSA options

Disability insurance

Job summary

NVA Pet Resorts is seeking an Assistant General Manager to lead a high-performing team and partner closely with the General Manager to run day-to-day operations, develop staff, and deliver outstanding care for pets and their families.

You’ll coach Shift Leads, manage labor and expenses, and help drive sales, memberships, and service growth while fostering a positive, engaging workplace culture.

Qualifications

• 2–4 years of customer service experience (leadership experience a plus).
• Hospitality, retail, restaurant, or veterinary experience preferred.
• Strong communication and people leadership skills.
• Willingness to work evenings, weekends, and up to 45–50 hours per week.
• Valid driver’s license and reliable transportation.
• Bilingual skills are a plus.

Responsibilities

• Lead by example and model NVA values and leadership competencies.
• Coach, train, and develop Shift Leads and Team Members.
• Recognize great performance and address issues promptly and fairly.
• Help build a culture where people feel supported, challenged, and proud to work.
• Ensure excellent pet care, cleanliness, safety, and facility standards.
• Lead 1–2 shifts per week as Manager on Duty.
• Ensure proper staffing and smooth shift execution.
• Resolve customer concerns with empathy and professionalism.
• Support execution of sales and marketing initiatives.
• Help drive memberships, multi-service usage, and local lead generation.
• Review KPIs and take action.
• Assist with budgeting, scheduling, and expense management.
• Participate in recruiting, hiring, onboarding, and training.
• Ensure team members complete required training and certifications.
• Build a pipeline of future leaders.

Skills

leadership

customer service

communication

people leadership

Education

High school diploma

Job description

NVA Pet Resorts is seeking an Assistant General Manager to lead a high-performing team and partner closely with the General Manager to run day-to-day operations, develop staff, and deliver outstanding care for pets and their families.

You’ll coach Shift Leads, manage labor and expenses, and help drive sales, memberships, and service growth while fostering a positive, engaging workplace culture.