Pet Resort Ops Leader & Team Coach

Workstream; Lawrenceville (GA); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

HSA & FSA

Disability coverage

Pet-friendly workplace

Career growth

Job summary

National Veterinary Associates (NVA) Pet Resorts is hiring an Assistant General Manager to lead day-to-day resort operations, coach Shift Leads, and deliver exceptional care for pets and people.

You will partner with the General Manager to drive staff development, guest satisfaction, and revenue growth while building a positive, high-performance culture. This hands-on leadership role requires a passion for pets, strong communication, and the ability to manage staffing, budgets, and KPIs.

Qualifications

• Passion for pets and customer service.
• 2–4 years of customer service experience (leadership experience a plus).
• Hospitality, retail, restaurant, or veterinary experience preferred.
• Strong communication and people leadership skills.
• Comfortable in front-of-house and back-of-house environments.
• Willingness to work evenings, weekends, and up to 45–50 hours per week.
• Valid driver’s license and reliable transportation.
• Bilingual skills are a plus!

Responsibilities

• Lead by example and model NVA values and leadership competencies.
• Coach, train, and develop Shift Leads and Team Members.
• Resolve customer concerns with empathy and professionalism.
• Support execution of sales and marketing initiatives.
• Help drive memberships, multi-service usage, and local lead generation.
• Review KPIs (sales, labor, expenses, guest satisfaction) and take action.
• Assist with budgeting, scheduling, and expense management.

Skills

Leadership experience

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

National Veterinary Associates (NVA) Pet Resorts is hiring an Assistant General Manager to lead day-to-day resort operations, coach Shift Leads, and deliver exceptional care for pets and people.

You will partner with the General Manager to drive staff development, guest satisfaction, and revenue growth while building a positive, high-performance culture. This hands-on leadership role requires a passion for pets, strong communication, and the ability to manage staffing, budgets, and KPIs.