Pet Resort Assistant GM: Lead Operations & Culture

NVA General Practice; Southlake (TX); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Career growth opportunities

Job summary

NVA General Practice in Southlake, Texas is seeking an Assistant General Manager for their Pet Resorts. This full-time role focuses on driving operational excellence, coaching team members, and delivering outstanding pet care and customer service.

If you have a passion for pets and people, this position aligns with your career growth ambitions in operations leadership within a supportive environment. Join a team where pets are truly part of the family.

Qualifications

• 2 to 4 years of customer service experience, leadership experience is a plus.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license and ability to support workplace change.

Responsibilities

• Drive operational excellence and customer service.
• Coach and develop team members for success.
• Resolve customer concerns with empathy and professionalism.

Skills

Customer service experience

Strong communication skills

Hands-on leadership

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

NVA General Practice in Southlake, Texas is seeking an Assistant General Manager for their Pet Resorts. This full-time role focuses on driving operational excellence, coaching team members, and delivering outstanding pet care and customer service.

If you have a passion for pets and people, this position aligns with your career growth ambitions in operations leadership within a supportive environment. Join a team where pets are truly part of the family.