Pet Resort Customer Care Concierge

destinationpet; Cincinnati (OH); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k and Pet Insurance

DailyPay access

Job summary

Destination Pet LLC is seeking a Customer Service Representative at Puppywood Pet Resort in Cincinnati, OH. The role requires greeting clients, answering phones, and guiding tours to promote our services while maintaining a friendly and professional environment.

You will manage check-ins/check-outs and ensure vaccination records are current, with a focus on safety and pet welfare. Evening, weekend, and holiday availability is needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and interpersonal skills.
• Able to handle phones, in-person interactions and emails.

Responsibilities

• Welcome pet parents and their VIPs in a friendly, professional manner.
• Answer phones and multitask efficiently.
• Tour new clients through the facility and upsell services.
• Ensure vaccination records are up-to-date on file for safety.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet LLC is seeking a Customer Service Representative at Puppywood Pet Resort in Cincinnati, OH. The role requires greeting clients, answering phones, and guiding tours to promote our services while maintaining a friendly and professional environment.

You will manage check-ins/check-outs and ensure vaccination records are current, with a focus on safety and pet welfare. Evening, weekend, and holiday availability is needed.