Pet Resort Front Desk Host – Customer Experience Leader

Workstream; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry companions at our Atlanta-area resort. You’ll manage the front desk and lobby, ensuring guests and pets feel welcomed, cared for, and guided through check-in and services.

The role emphasizes friendly, detail-oriented multitasking, strong phone and scheduling skills, and the ability to upsell services and memberships.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized approach to front-desk tasks.
• Comfortable multitasking in a busy lobby and handling multiple requests.

Responsibilities

• Greeting clients, pets, and vendors warmly.
• Managing check-ins and check-outs.
• Booking boarding, daycare, grooming, and training reservations.
• Answering phones, emails, and voicemails promptly.
• Processing payments and balancing transactions.
• Obtaining and verifying vaccination records.
• Recommending services and activity packages that meet client needs.
• Communicating pet updates and concerns to leadership.
• Keeping lobby and front areas clean and safe.

Skills

Customer service

Multitasking

Phone handling

Scheduling

Computer systems

Upselling

Pet care knowledge

Job description

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry companions at our Atlanta-area resort. You’ll manage the front desk and lobby, ensuring guests and pets feel welcomed, cared for, and guided through check-in and services.

The role emphasizes friendly, detail-oriented multitasking, strong phone and scheduling skills, and the ability to upsell services and memberships.